Rate & Review Terms of Use

These Terms of Use for the Golden Pages ‘Rate & Review’ Service (the “Terms of Use”) apply to the publication of reviews and ratings in the Golden Pages Online Directory, representing an electronic database of customers’ advertisements and other data classified under classifications pre-determined by Golden Media Ltd. which is made available on www.goldenpages.bg and allows its users to make searches online per type of business, product/service, region, company name or any other search methods that may be added by Golden Media. By submitting a review and a rating to the Golden Pages Online Directory, each user of the Golden Pages ‘Rate & Review’ Service is deemed to have familiarized itself with and to have accepted these Terms of Use.
Any user of the Golden Pages Online Directory is allowed to publish reviews and ratings of the businesses listed therein, subject at all times to the provisions of these Terms of Use. For that purpose, the user has to follow the active link “rate & review” and to fill-in the user reviews form with its full name and e-mail address. Please write your review in the “write a review section” and click the checkbox that states “By submitting this review and rating to the Golden Pages Online Directory I hereby agree to observe the Terms of Use for the Golden Pages ‘Rate & Review’ Service ”. You are not allowed to publish a review without rating at the same time the business to which the review refers, and you are not allowed to submit a rating without a review.
In order to rate a business, please select the star rating that corresponds most to your opinion of the business you’re reviewing. The star rating is made on a scale of 1 to 5, as follows:
***** (5 stars) – Exceptional
**** (4 stars) – Very Good
*** (3 stars) – Good
** (2 stars) – Mediocre
* (1 star) – Poor
By submitting a review to www.goldenpages.bg the user grants Golden Media the right to (a) publish this review in the Golden Pages Online Directory and (b) attribute the user and/or use the username of the user who submitted the review as the author of the review.
Ratings shown are an average of all ratings submitted for that business. Each user is entitled to change/edit any of the reviews submitted by him/her. In order to do this the user needs to contact Golden Media on this email. It will be possible for the user to change his/her rating. In this case the previous rating will be taken out of the calculation and the overall rating re-calculated. It will not be possible to have 2 ratings referring to one business as part of the calculation from the same user.


RATE & REVIEW GUIDELINES
When you write a review:
1. Express your personal experience and opinion. When you’re writing a positive/negative review, be specific and give reasons for your opinion;
2. Be objective, honest and fair;
3. Create and use only legal, decent and honest content;
4. Rate the product or service provider fairly by awarding 1 to 5 stars.
5. Remember that your views and opinions help other users make informed decisions;
6. Keep the text short – 3 to 4 sentences is the ideal length;
7. Please follow the “netiquette” when composing your review, i.e. it’s advisable not to type your entire review in capital letters or with irregular font or in bold. Please refrain from using colourful letters, many punctuation marks and emoticons;
8. If you quote someone else, please cite your source and limit the amount of text you’re quoting;


RATE & REVIEW RULES
When you write and submit a review:
1. Do not include/attach pictures, photographs and links to other websites;
2. Do not make anti-competitive statements. Unjustified and/or unqualified statements may not be published.
3. Do not include in your review or use in any other way a material that is the subject of intellectual property rights or other exclusive rights (including without limitation personal data, trade secrets, confidential information, know-how) of third parties without their knowledge and permission.
4. Do not reference or respond to any review posted by other user. The aim of the Golden Pages ‘Rate & Review’ Service is not to engage in dialogue with other users but simply to express your opinion about a company or product/service provider. Therefore, the Golden Pages ‘Rate & Review’ Service is not intended to serve as a message board, discussion site (forum), chat room, weblog or other social networking platform. However, the above restriction does not apply to the businesses to which the reviews refer, as Golden Media offers the businesses also a fair chance to give their saying. When a review referring to a particular business is published in the Golden Pages Online Directory, the business shall be automatically notified by an e-mail of the contents of the review. Each business is entitled to respond to such a review by publishing a commentary. The commentaries of the businesses shall be distinguished (in colour and/or font) from the reviews of the users.
5. Do not include any content which is racist, sexist, pornographic, discriminatory or condoning of violence or criminal acts or, which contains foul language, offensive remarks, hearsay, libelous accusations;
6. Do not include personal data concerning other people without their preliminary consent;
7. Do not abuse or threaten another’s personal safety or property;
8. Do not market, promote or otherwise advertise your own or somebody else’s products/services;
9. Do not address Golden Media or the moderator of the site. If you want to communicate with Golden Media, please use the Contact Us page on www.goldenpages.bg. Or via email.


GENERAL PROVISIONS
1. Golden Media is not responsible for the accuracy and reliability of the reviews posted by users. Golden Media is also not responsible for the content of the reviews published in the Golden Pages Online Directory, as well as for their compliance with these Terms of Use. Each review expresses the personal views, opinions and evaluations of its author. When a review contains suggestions and advice, Golden Media does not guarantee in any way their practical applicability and is not responsible for the consequences of applying them. The opinions, estimates, conclusions, analyses, advice, recommendations, etc. expressed in such reviews do not reflect the official stance of Golden Media with regard to the published information. The publishing of such reviews in www.goldenpages.bg does not mean that Golden Media approves, supports or agrees with their content.
2. Reviews, submitted to the Golden Pages Online Directory, may be screened by Golden Media to make sure they’re appropriate and conform to these Terms of Use.
3. Golden Media reserves the right not to publish or to remove any review posted by any user that does not comply at Golden Media sole discretion with these Terms of Use. In doing the above, Golden Media is not obliged but may, at its sole discretion, notify the user and state reasons for the removal or refusal for publishing of the review.
4. Golden Media is not entitled to add, remove and/or suppress text or otherwise change the contents of any review.
5. Golden Media is entitled to collect, store, analyse and use statistical data about usage of the Golden Pages ‘Rate & Review’ Service in order to report to its customers, other parties or publish in other media. However, personal information about users will be kept strictly confidential and will not be revealed to third parties unless required by law or if there is a court order or other mandatory injunction to do so.
6. In order to post a review the users of the Golden Pages ‘Rate & Review’ Service shall submit their email address and name by filling-in the user reviews form. Golden Media shall collect, use, analyse and store this information only in order to verify that the user is genuine and communicate with the user with respect to the Golden Pages ‘Rate & Review’ Service. Golden Media shall process such personal information in compliance with the Personal Data Protection Act. Golden Media is registered as a personal data administrator with the commission for personal data protection.
7. Each user bears full responsibility for his/her review and rating and agrees to defend, indemnify and hold harmless Golden Media against and in respect of: 1) any and all losses, damages, deficiencies or liabilities caused by or resulting or arising from any breach of any provisions of the Terms of Use on the part of the user; and 2) any and all actions, suits, proceedings, claims, liabilities, demands, assessments, judgments, costs and expenses (including reasonable attorneys’ fees) incurred by Golden Media in connection with any action, suit, proceeding or claim against Golden Media, incident to any breach on the part of the user of any of the provisions of the Terms of Use.
8. Golden Media may from time to time amend these Terms of Use by a written document. In such an event Golden Media shall notify the users in an appropriate manner (including by way of publication in media or at www.goldenpages.bg) of such amendment not later than 7 days before it is to take effect. Each user agrees to visit www.goldenpages.bg regularly to find out about such changes.
9. Please take into consideration that the rating of each business is formed on the grounds of personal and subjective reviews of the users. Golden Media recommends that all users of the Golden Pages Online Directory read carefully the reviews and make their own reasonable judgements as to the accuracy and practical applicability thereof.
10. If you consider that a particular review does not conform to these Terms of Use, please report it here. Golden Media personnel will investigate the reported review and remove it, if it does not comply with the Terms of Use.